A KSA investigation into operator ‘duty of care’ practices concluded this month with the authority judging that companies could ‘intervene more quickly and effectively’ in cases of excessive gambling by certain customers.
In the regulator’s view, current operator player protection and intervention methods and measures are not sufficient to adequately safeguard bettors. As well as making recommendations to the government, the KSA will also enhance its own policies.
René Jansen, KSA Chairman, said: “The KSA puts safe play first. We receive worrying signals and, as a supervisory authority, we investigate providers who may far exceed the limits of their duty of care. If we notice this, we will intervene.
“With this research we see where, outside of these signals, providers are not doing well. Players must be..
